Refund policy

### Return & Exchange Policy

At Orinnx Store, we aim to deliver high-quality products to enhance your home space. If you receive a damaged or incorrect item, we are here to assist you with a smooth return and exchange process.

#### 1. Return Window
* You can request a return or exchange within **7 days** of receiving your order.

#### 2. Eligibility Criteria
To be eligible for a return or exchange:
* The item must be unused, in its original condition, and in the original packaging.
* Proof of purchase (Order ID or Order Confirmation Email) is required.
* Change of mind returns are not applicable once the order is delivered.

#### 3. Damaged or Defective Items
* If your product arrives damaged, broken, or incorrect, please inform us within **24 to 48 hours** of delivery.
Send us unboxing photos/videos of the damaged item along with your Order Number at * +923019374697 ** or via WhatsApp.

#### 4. Return Shipping Costs
* If the return/exchange is due to a damaged, defective, or incorrect item sent by us, we will cover the return shipping cost or deliver a replacement free of charge.
* For standard exchanges, the customer will be responsible for paying the return shipping charges.

#### 5. Refund Process
* Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
* Approved refunds will be processed via **Bank Transfer, EasyPaisa, or JazzCash** within 3–5 working days.

#### Contact Us
For any return or exchange queries, feel free to reach out to us:
* **Email:**akhtarhamed0@gmail.com